Novo Ivc’s training and support programs are designed specifically to the client’s requirements. The main aim is to provide system trainers with the knowledge and tools to develop their own catalogue of training activities. Novo’s experience has been gained from the successful implementation of the “Train the Trainer” program in over 40 organisations and counting in excess of 50,000 cabin and train crew.
Dependant on the organisation’s requirements, Novo Ivc’s training and support program can include:
- Training Manuals – tailor made to guide users step by step through the process. An interactive document which utilises screen shots of the onboard point-of-sale software SkyPOS to support the explanations.
- Quick Reference Guides – Targets specific areas of the system that users will frequently access to reinforce key usage knowledge.
- PC based training – The exact look and feel of the live software but compatible with Windows based PCs, allowing for any number of crew to be trained simultaneously in many locations.
- Go Live – The Novo Ivc team will join crew on the day that the system is launched to ensure a smooth installation.
- Post-installation support – Hardware, software and general support is provided after the installation including any additional training required. This can be accessed via email and telephone during office hours or at other agreed times.
- Repairs – Handled in accordance with the agreed maintenance terms of the system purchased. For further information on how specific device repairs are handled please contact Novo Ivc.
Hardware and Software developments in recent years have prompted a new approach to training and associated materials. In 2008, Novo’s own onboard point-of-sale software SkyPOS was redesigned to operate on a Windows CE .NET platform and in 2009 Novo partnered with Ingenico to provide a chip & pin certified PDA device. The inclusion of these solutions has enabled Novo Ivc to provide a more usable and friendly solution, allowing more dynamic and effective user training.